Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase. If a product does not meet your expectations, our return policy is designed to make the process as simple and convenient as possible.
1. Eligibility for Returns
To be eligible for a return, the product must be in its original, unused condition, with all tags, original packaging, and accessories intact.
Note: Certain items, such as perishable goods, personalized products, and downloadable software, are strictly non-returnable.
2. Return Timeframe
You must initiate your repalceet within 24 hrs of receiving the product. Unfortunately, we cannot accept return requests made after this 7-day period.
3. How to Initiate a Return
To start a return, please reach out to our Customer Support team. They will guide you through the steps and provide a Return Authorization if applicable.
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Email: support@grooveslifestyle.com
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Phone: (+91) 9216-9216-61
4. Return Shipping Costs
Customers are generally responsible for covering the return shipping costs. However, if the return is the result of our error (such as receiving an incorrect or defective product), we will fully cover the return shipping expenses.
5. Refunds and Exchanges
Once we receive your returned item and verify its condition, we will immediately process your refund or exchange.
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Refunds: Approved refunds will be credited back to the original payment method used during the purchase.
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Exchanges: If you requested an exchange, it will be processed based on the current availability of the desired product.
6. Exceptions and Special Circumstances
Certain products may have specific return requirements or exceptions. Any special conditions will be clearly communicated to you during the checkout process or when you initiate your return request.
Need Help?
We strive to provide excellent customer service and want to ensure you have a great shopping experience. If you have any questions or need further assistance with your return, please do not hesitate to contact our support team!