We understand that sometimes a product might not meet your expectations or you may need to initiate a return. Our return policy is designed to make this process as simple and convenient as possible. Here are the key points of our return policy:

Eligibility: To be eligible for a return, the product must be in its original condition, unused, and with all original packaging, tags, and accessories intact. Certain items such as perishable goods, personalized items, and downloadable software are exempt from being returned.

Timeframe: You can initiate a return within 7 days of receiving the product. After this period, unfortunately, we cannot accept returns.

Return Process: To initiate a return, please contact our customer support team either by phone (9216921661) or email (support@grooveslifestyle.com). They will guide you through the process and provide you with the necessary instructions and a return authorization if applicable.

Return Shipping: In most cases, you will be responsible for the return shipping costs. However, if the return is due to our error or a defective product, we will cover the return shipping costs.

Refund or Exchange: Once we receive the returned product and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed based on the availability of the desired product.

Exceptions and Special Circumstances: Please note that our return policy may have exceptions or additional requirements for certain products or special circumstances. These will be clearly communicated to you during the purchase process or when initiating a return.

We strive to provide excellent customer service and address any concerns or issues you may have. If you have any questions regarding our return policy or need assistance with a return, please don't hesitate to reach out to our customer support team. They are here to help and ensure your satisfaction with your shopping experience.